This Domain For Sale. Contact us for more information.

Fear of Being Outsourced? Fight Back

Me, outsourced? Impossible. How could they replace a business-humor columnist? But my brother-in-law, the radiologist, told me his hospital was threatening to cut his position because they had found a medical group out of India that would read MRIs at half the cost.

He warned me, "Hesh, don't be so smug. No one is indispensable in today's world economy."

He was right. I had become blasé. I needed to diversify and find readers outside the USA, especially in the booming call-centers of India.

Do Indians find our business customs humorous? I decided to do some research. I called the IBM help desk. I asked the technician where he was located. He said "Birmingham, Alabama," and he said it with pride.

I asked for his boss. I told her that I wanted to be helped by someone in Bombay. "What? I usually get the opposite requests," she blurted out.

I told her that I found their staff people in India to be more helpful and courteous. And I found their English easier to comprehend compared to the southern accents from Birmingham.

Within seconds, I was talking to Bombay. After spending a few minutes on a fictitious problem, I asked my help-support person what he found humorous about working with Americans.

He said, "Sir, it would be inappropriate for me to comment on you Americans and your business practices."

I kept on digging. "You must be frustrated spending eight hours a day listening to us Americans. How do you blow off steam?

He suggested I call a business radio talk show in Bombay where the locals call in with their problems of working with westerners. It was called "Can I Speak to your Supervisor, Please."

Using my computer I was able to find a real cheap Internet-phone line to Bombay, and I called. The radio show's producer doubted my veracity when I told him I was calling from the USA. He thought it was a crank call. But when he listened to my accent - half Pittsburgh and the other half Brooklyn - he knew no Indian could impersonate that dialect.

He reminded me to use only my first name, when being interviewed. The talk show host began, "Our next caller is a Mister Hesh from the USA. We are very lucky to have an overseas caller. Welcome to our show."

"What is it about doing business with Americans that you find most intriguing or disconcerting?" I asked.

"A great question," the talk show host realized he had an issue that could generate some controversy. "Mr. Hesh, why not hold on as we let our callers respond."

The first caller began, "Mr. Hesh, you Americans have such a childish belief system. You expect every problem to be solvable. Our culture has taught us the inevitability of misfortune. I want to say to callers, 'Sorry, Mrs. Grady, your hard drive is forever broken and can never be repaired. Please unplug it and grieve for the next 10 minutes.' But, I am not allowed."

The second caller said. "We are obligated to try to sell you a software upgrade with each call. We think that this is very inhospitable. In our culture when someone calls for help, one must never try to gain an advantage from another's adversity. But we are taught that this is what makes you Americans so wealthy."

The producer asked me to call again. He had dozens of local callers waiting to talk to me. Before I knew it I was a radio personality in India with my own morning business call-in show.

Now, I visit India almost twice a month. I am a regular commentator on their TV morning shows and a sought-after lecturer at business conferences.

The travel back and forth is brutal even in first class. Plus, because of the time difference I have to be wide awake from 2 a.m to 5 a.m to take the calls from my audience. Why I am actually considering moving to India permanently.

Somehow the governor found out about my impending move (I bet it was from my mother) and he called asking that I not take my business overseas. It would be a terrible loss to our region's image.

He had funds to help businesses keep jobs here. I would qualify for an economic-development grant if I did not relocate. I guess it is like paying farmers not to plant corn. (Do they still do that?)

I called my brother-in-law with my good news, and said, "I told you going to medical school was a poor career choice. You should have majored in English, like I did."

Hesh Reinfeld writes a syndicated business humor column. You can read additional examples of his columns on his website: http://www.heshreinfeld.com Or contact him at hesh1@comcast.net


More Resources

Unable to open RSS Feed $XMLfilename with error HTTP ERROR: 404, exiting

More Careers & Employment Information:


Related Articles

Job Search Tips - How to Increase Your Success
Finding a job can be a painful and difficult experience. Here are three things that you can do to minimize the pain and increase your chances of success.
Dissatisfied With Your job? Stop Trying To Go It Alone!
Being dissatisfied with your job is a cycle, a very long and undesirable cycle. Here's how it goes:-You start to lose interest in your job.
Get a Job! Tips for Organizing Your Resume
Whether you're a Vice President of Marketing or a recent college grad, your resume is the 'key' to opening the doors of employment. It is an employer's first impression of you and believe it or not, many hiring officials spend less than thirty seconds reviewing it.
Cover Letter Magic: 4 Ways To ASK For The Job Interview - And Get It!
Just how important it is to ASK for the job interview clearly and directly in your cover letter?IT'S EVERYTHING!So the question remains: how effectively are you ASKING? The following four ways will help you nail down many more job interviews. Try them all and see which ones work best for you.
Job Interviews: Identifying & Using Your Most Important Asset
When you're looking to get hired or get promoted, what do you think is your most important asset? Your experience? Knowledge? Skill? Talent?While all of those are advantages that will help you achieve your goals, there's one thing that's more important than all of them combined.Your attitude!Let me illustrate my point.
Job Offer Negotiations: Getting What You Want
You have worked hard at finding your next job. You have come through many obstacles and have reached your career objective.
What To Do When Your Boss Is a Butthead
I've never worked for a boss I didn't like or respect. Sure, some were better than others, but I never considered quitting my job because of a bad boss.
How To Become a Mortgage Broker
The mortgage industry accounted for $1,815,949,279,000 in loan transactions in 2004. That's one trillion, eight hundred and fifteen billion, nine hundred and forty-nine million, two hundred and seventy nine thousand dollars.
Medical Billing And Coding Profession
Medical billers and coders are in high demand among the allied health occupations. According to the US Bureau of Labor Statistics (BLS), health information technicians are one of the 10 fastest-growing allied health occupations.
Could You Write Performance Reviews For Money?
Writing performance reviews can be an excellent way to earn a living. Who wouldn't want to go from place to place watching actors, singers, and chefs perform at their best (and maybe their worst)? Getting paid to do something like this just seems like fun, doesn't it? But, in reality, these jobs are not easy to come by nor are they easy to do.
Petite Modeling: What Should You Wear to Your First modeling Photo Shoot?
If you're looking into making the petite modeling industry your career and are wondering what you should bring to your first photo shoot then this article is for you.Don't take this lightly.
Updating Your Plum Job Now That Youre a Parent
It's startling to discover how having kids changes the way you see the world. Just compare your "before kids" vs.
Free Resume Template: What Makes a Good One?
You can drown in the "free resume examples," "free resume templates," and "free resume samples" on the web.In my opinion, a single thing makes one free resume template different from another: results.
How To Deal With A Difficult Boss
Most people at some point in their lives have to deal with a difficult boss. Difficult supervisors vary in personality from being a little pushy or rude, all the way to being downright abusive.
Job Search: Age-Proofing Your Resume
Older job hunters fear interviews where their age cannot be concealed and where an initial response of dismay on an interviewer's face, quickly hidden, confirms their anticipation of discrimination. The mature job seeker often prefers the anonymity of mailed resumes, e-mailed inquiries, internet applications, and telephone contacts.
So You want to be a Bodyguard?
Then let me start by helping out. The politically correct phrase these days is not "bodyguard" but personal protection specialist, executive protection specialist or close protection operative, depending on your place of training and other preferences.
Crafting A Stellar Career Summary For Your Resume
Are you a career changer? Or, are you satisfied with your stable career but interested in updating your resume? Are you a professional who has tried different things but are still searching for the kind of work that best suits you?
Don't Discount the Temporary Position Interview
If you think, 'it's just an interview for a temp job -- no big deal,' that's where you're mistaken. Some wonderful opportunities, networking connections and careers have resulted from temporary positions.
Integrity At Work - How Do You Show Up?
As the business sections of today's papers and magazines read more and more like the police blotter, ''Integrity'' is fast becoming a hot topc of conversation in business boardrooms, around water coolers, and in today's business best-sellers. Integrity is defined as walking the talk when it comes to living one's true values, being authentic.
Careers In The Advertising Business Internet Marketing Style
So you are interested in seeking a job with an advertising business or Internet marketing firm? The first step would be to gain enough knowledge in marketing theory and practical applications. A four-year college degree is helpful but those without a college degree can still land a job with a top firm if they have enough real-world experience.



/html>